This service desk interview question is very common and will be asked to you while attending a front desk interview. Have you ever took an important decision, when your boss is not at work? "As per procedure at my previous job, we served guest refreshments if they were to wait. Continue practicing by visiting these similar question sets, People who visit Front Desk, also visit the following. Done Discreetly. The better I know the offerings of your organization, the more wholly I will be able to help our valued customers.". Perhaps you have boosted process efficiencies in the past year, or maybe you have significantly increased customer satisfaction points. - Zoho Think of your answer as your 'elevator pitch' or your qualifying statement. Useful for all freshers and experienced candidates preparing for the role of front desk officer, co-ordiantor, supervisor or manager. Interview Questions for Hotel Front Desk 1. Who was the most challenging person you have dealt with in the past, and how did you deal with them? Front Desk Parent/Family Discussion Guide from ADL Education: ... Kelly Yang, Author of FRONT DESK, Answers Reader Questions. How do you prioritize tasks? These questions and answers do not represent any organization, school, or company on our site. Employers during this point want to see what you are all about. Their observations may help you understand how you are perceived. Offer some information on your availability, and then ask questions as needed. How to Answer, 150 Best Inspirational or Motivational Good Morning Messages, Why Education is Important? Just because it is not the highest paying job, in no way should you expect receptionist job interview questions to be easy for you. Tell us about the experience you had with POS systems? When you want to work as a receptionist or be a part of the front office staff, you have to have some knowledge on how to answer a few basic questions before the difficult ones come along. "I am very proud to say that, since taking over as the Front Desk Manager six months ago, my team has maintained a 96% satisfaction rating in the customer care department. Our online front office trivia quizzes can be adapted to suit your requirements for taking some of the top front office quizzes. You must let the interviewer know how glad you are to be sitting in front of them and that you are thankful for this opportunity. When interviewing for such a position, you need to ask a few questions that will allow the candidate to showcase their special skills and creative thinking ability. 14 YMCA Front Desk interview questions and 10 interview reviews. What will you do, when one of your company employees is late for a meeting with a guest who has arrived early on time? Customer service is their prime role and responsibility. Start studying Front Desk. It took a little over 2 hours to answer all the questions and get the paperwork done. When were you able to resolve a problem within work. Ever had any disagreement with your senior and how did you deal with it? or, 'Do you require coverage for the evenings or weekends?' Answer confidently, and prove to the interviewer that you are the highly-valued teammate, the missing piece of the puzzle, the comrade that they need! Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Best Front Desk Objective type Questions and Answers. "I believe that a great Front Desk Associate acts as the eyes and ears of the company. - NetSuite Communicate to the interviewer that you are passionate about your work and that you're not one to fizzle out after a short time in the role. Front Desk Assessment 25 Questions | By B.yepsen16 | Last updated: Dec 14, 2012 | Total Attempts: 125 Questions All questions 5 questions 6 questions 7 questions 8 questions 9 questions 10 questions 11 questions 12 questions 13 questions 14 questions 15 questions 16 questions 17 questions 18 questions 19 questions 20 questions 21 questions 22 questions 23 questions 24 questions 25 questions Also explore over 14 similar quizzes in this category. If you need more job interview materials, you can reference them … https://content.wisestep.com/front-desk-job-interview-questions-answers Answer: The Front desk staff is … When I am shopping or traveling, I like to feel acknowledgment by the customer service or front desk reps, quite quickly. Just make sure you have done your bit so that nobody questions you about it. Think of your answer as your 'elevator pitch' or your qualifying statement. Interviewers will be interested in how you will go above and beyond to make every customer satisfied, so an understanding of protocol and patience is necessary. Show that you are a disciplined person and good-natured so that they are convinced to hire you. Second, thank them for letting you know where the problem lies. Be prepared to answer lots of situational questions during the interview so that the hiring manager can gauge your character. Patience is undoubtedly a virtue, but it can be challenging to maintain when certain circumstances push your buttons. Front Desk Receptionist at Hilton was asked... 1)Why do you want to work as a receptionist? Provide an example that shows how you deal with situations that require a lot of time and patience. You must also focus on the instances and the accomplishments that have helped you. A comprehensive database of more than 14 front office quizzes online, test your knowledge with front office quiz questions. Take a look at the top 8 Hotel Front Office Interview Questions below! C. … How distributing deliveries is done after accepting, in your previous job? Feel free to leave us your comments at the end of the article if you need more information or … Previously, the satisfaction rating was only 72%. The top 20 Hotel front desk supervisor interview questions are discussed in this article along with other materials for job interview for example, interview tips, interview questions, thank you letters etc. Front Officers are the first interactions that guests would experience in any hotel. 1. Why should we hire you as our Front Desk personnel? My training style is easy to follow, and I encourage a lot of hands-on learning.". Think of how you can elaborate and speak on each point. This situation may include tutoring a classmate while attending University, or perhaps training someone in a volunteer capacity. On that note, good luck and we hope you will successfully land that front desk interview. Also explore over 14 similar quizzes in this category. 2. It is essential for a Hotel Front Desk to deal with challenging guests in a tactful, gracious manner. You should speak about how you are able to work under pressure and not allow the pressure to control you. Read our Terms of Use for more information >. Its operations and responsibilities are topics on the quiz. You could start off by saying you are an enthusiast and that you are willing to work long term. It felt good to make a customer happy while restoring their faith in our organization and service level.". "I have ten years of experience working at the front desk in the guest services industry. Your employer should want to know how you can handle an unpleasant situation because since you are a receptionist you will always have to interact with those who regularly visit your company. Learn about interview questions and interview process for 1,338 companies. 13. Front Officers are the first interactions that guests would experience in any hotel. Be prepared to discuss the tools with which you are most experienced. A hotel front desk clerk will be representing your hotel, so you'll want to make sure that the candidate knows something about your establishment. "I have some definite ideas when it comes to creating positive customer service experiences. If you know about their past and upcoming challenges, you will surely be able to handle the interview and ace the test successfully. Explain the approach that you took and express which aspects of coaching someone else you enjoyed. "I have been a Front Desk Associate in a busy hotel environment for many years, giving me exposure to tasks related to customer service, new employee training, promotions, concierge, and more. Top 14 Reasons, How to Use Twitter to Find (or Land) a Job. One excellent way to gauge communication skills is to give help desk job candidates an open-ended question and listen to them talk. One of the most common front desk job interview questions, that most receptionists are asked is “Tell me about yourself“. You should have a good idea about MS Office. Question: In your opinion, what are the most important qualities a hotel front desk clerk should have?. You should find out what the salary is for the job and if what you have in mind is ahead of what you should be saying. Discuss with the interviewer what you think you will need to deliver exceptional service to their clients. How to Improve Your Credit Score, Who Are the Highest Paid Athletes in the World, What are the Highest Paying Jobs in New Zealand, how you can handle an unpleasant situation, Top 10 Data Analysts Interview Questions and Answers, 30 Common IT Support Interview Questions and Answers, Best Hypothetical Interview Questions and Answers, Why Can’t I Get a Job Anywhere? You should also say that becoming a front desk manager or front desk person is about being hospitable, courteous and doing your job correctly. The number of applicants are double the number when compared to a number of positions. The question is a good opportunity for you to focus on your professional goals, speak about your skills, achievements, and strengths and provide a good summary of your professional self. Rachelle is a job search expert, career coach, and headhunter. Also mention that that the previous employer and you both have decided that it was best if you start looking at a few new opportunities that will fit your talents, abilities, and skills. Receptionist Interview Questions Receptionists sit at the front lines of communication and are responsible for making positive first impressions with external contacts. Front Desk Parent/Family Discussion Guide from ADL Education: ... Kelly Yang, Author of FRONT DESK, Answers Reader Questions. Sign up to access our library of 50,000+ Answers. Tell us something about you? What did you learn? 1,425 front desk agent ~1~null~1~ interview questions in United States. Office front receptionist acts like a face to the company and is responsible to provide a good impact on the customers or visitors. The PRO + COACHING plan includes up to 6 total attendees and you may add additional team members at a low cost per user. 11. Front Desk is the debut novel of Asian-American author Kelly Yang. The front desk manager ask more situational questions (what would you do..., how would you handle...). What the interviewer would like to see is that you can bounce back professionally from a negative customer review. Perhaps you already know what sets you apart! Working in a cross-departmental environment is one where teams from different groups, or business units, work together to achieve a common goal. Free interview details posted anonymously by YMCA interview candidates. Are there any situations when any customer has left your service unsatisfied. "Initially, I will look to my management team as well as the company training and resources available to me. Describe your previous duties as a receptionist? Why are you applying for this job and leaving your current position? I also want to feel confident that the person helping me is knowledgable. It's much better to discuss these things in an interview than for you to commit to a schedule that won't work for you. Perhaps you offer water, a magazine, or give frequent updates on their expected wait time. The front desk manager said I interviewed wonderfully and I was offered the job on the spot. 2)Why are you interested to work in Hilton group? Their customer service skills and general efficiency can help make or break customer satisfaction levels … That could be brought out to the company service to their clients unsure about in... 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