Recommend courses of action that you can take to resolve your problem, if we do not have the regulatory authority … Put your complaint in writing and tell the insurer how you want it resolved. Our template letters are designed to take the stress out of complaining. These complaints often display a pattern of wrongdoing that the FTC will then investigate, which will be beneficial for you and … Insurance Company Wrongdoing If your complaint is regarding your health insurance, you should be aware that some health plans are self-funded (self insured) plans and are regulated by the federal government, not the Division of Insurance. First, Mention the Prospect of a Complaint to the Adjuster. Read on to learn more about how to report an insurance company for wrongdoing. Financial service providers must deal with any complaints within eight weeks, so ensure your position is clear by heading an email or letter ‘Complaint’. You may handle other complaints to or about an insurance company in the same way. English Letters. If complaining directly isn't working, check whether you have extra cover. If you feel your health insurance company or agent has acted illegally or improperly there is a simple process to file a health insurance complaint: First and foremost, keep detailed records of all relevant documents. Taking control of debt, free debt advice, improving your credit score and low-cost borrowing, Renting, buying a home and choosing the right mortgage, Running a bank account, planning your finances, cutting costs, saving money and getting started with investing, Understanding your employment rights, dealing with redundancy, benefit entitlements and Universal Credit, Planning your retirement, automatic enrolment, types of pension and retirement income, Having a baby, divorce and separation, what to do when someone’s died, choosing and paying for care services, Buying, running and selling a car, buying holiday money and sending money abroad, Protecting your home and family with the right insurance policies, Coronavirus Money Guidance I’m unhappy with my insurer's decision on my claim, what can I do? Make a complaint To file a complaint about an insurance company or agency, utilize the online Consumer Complaint Form. Monday to Friday, 8am to 6pm, Saturday, Sunday and Bank Holidays, closed. Once you’ve complained they have eight weeks to respond. The Federal Trade Commission will investigate a company if it knows about wrongdoing. There are various steps in the company's complaint handling process. This is a free service available to you if you have already followed your insurer's complaints process. If there is no customer service, write to the manager or CEO. Use these steps to get started. Complaints about whether you've been treated fairly by your insurance agent, broker, adjuster or insurance company Alberta Treasury Board and Finance and the Alberta Insurance Council work together to ensure that consumers are protected, and that insurance companies, insurance adjusters and insurance agents or brokers operate at the highest standards. Complaints to an insurance company about the way a car insurance claim was handled can be made by phone, and this may be the first step in the complaint process, but it is recommended to write a formal car insurance complaint letter for the consumer to be sure they have reached the right person to handle their complaint. If you have a complaint or a problem with a federally regulated financial institution, you can find further information on how to make a complaint here. So, make sure you follow the right process. This survey will take approximately 5 minutes to complete. A: If you have reason to believe your insurance company is not complying with provisions under the Accountable Care Act you can contact your state’s department of insurance … After you make a complaint, the insurance company will look at your complaint and see if it’s appropriate to compensate you. To file a complaint about improper care or unsafe conditions in a hospital, home health agency, hospice, or nursing home, contact your State Survey Agency. When filing a complaint please provide as much information as possible. If you think that you're covered and your insurer is simply acting unfairly, you can make a complaint. You can contact the Ombudsman Service initially for advice, but they can only act after you get a final response from the insurance company, or as soon as the eight weeks are up. If you have any further questions, please contact a Consumer Services analyst at 1-800-686-1526. There are several reasons you might want to make a complaint about a car insurance company. Need help sorting out your debts, have credit questions or want pensions guidance? Read on for some common claim complaints and tips from the National Association of Insurance Commissioners (NAIC). Please take our survey so we can improve our website for you and others like you. Send it off with a copy of the final response letter from your insurance company plus any other documents you have that support your case. Every insurance company must publish a formal complaints procedure that you can follow if things go wrong. Appeal to an executive at the insurance company. Use our online Consumer Complaint Portal to file a complaint with DFS about insurance companies, vacant properties, student loans, mortgages, bail, banking, lending, and other financial services. When a response to the complaint is received from your insurance company, an analyst will review the complaint and response, and take appropriate action. Buildings insurance – how much cover do you need? Our regulation pages help you arm yourself with knowledge of your consumer rights so you know what you’re entitled to when things go wrong. The complaint handling process that every insurance company has put in place aims at discussing any complaint you may have and reaching an agreement on dealing with the complaint(s). When writing a formal insurance complaint letter, be sure to: Keep a copy of any correspondence and notes of any telephone conversations so you can pass them on to the Ombudsman Service if you need to. If your claim is successful, they will deduct a proportion of your compensation as a fee. If you’re not happy with the company’s response to your informal complaint, or you prefer to write a letter than use the phone, you can make a written complaint. If so, these concerns are not investigated by the AIC. You will receive a written response from the Department explaining the … - Get free trusted guidance and links to direct support, Clear English Award - Opens in a new window, Money manager for Universal Credit claimants, Workplace pensions contribution calculator, Step 1 – Try to resolve the complaint informally, Step 3 – Ask the Financial Ombudsman Service for help. If you can’t find it, contact them and ask for a copy. You are always able to file a complaint against the insurance company in three ways: Phone. Find a letter to suit your need by using our letter tool to search by category. The FOS is an alternative to taking your complaint to court. If you're a consumer, you can read more about how to complain and the complaints we can help with or call us on 0800 023 4567. Contact econsumer.gov. We listen impartially to both you and the business when … Greater awareness of your rights can help you get complaints resolved before they escalate. Before making a courier complaint. Complaints about your health or drug plan could include: Customer service: For example, you think the customer service hours for your plan should be different. In most cases, the next step the commissioner will take is to send a copy of the complaint to the insurance company and give them a designated response time. If you have followed these steps and your complaint still has not been resolved, there are other avenues to pursue. You can find out the complaint policies for your insurance company from the Financial Consumer Agency of Canada. Everyone has the right to have someone else to act on their behalf. Once you’ve complained they have eight weeks to respond. Every insurance company must provide you with information on its internal dispute resolution process. Before you can use the Ombudsman Service, you have to follow your insurance company’s official complaints procedure. If you can't resolve the issue that way, and want to file a complaint against the company, your state insurance … Give your provider the opportunity to put the matter right before escalating your complaint and always make a note of who you speak to and what is said. How to complain about your travel insurer. All banks, retail associations and federal trust, loan and insurance companies must, by law, have a complaint-handling process in place for consumers.. If you have any further questions, please contact a Consumer Services analyst at 1-800-686-1526. You should expect the Department’s investigation to take four to six weeks. There’s a simple, step-by-step process you can go through to try and resolve the problem – first by complaining to your insurance company and then by asking the Financial Ombudsman Service to investigate your complaint for free. Please direct complaints about an insurer to: Alberta Treasury Board and Finance Superintendent of Insurance Financial Sector Regulation and Policy (FSRP) Email: tbf.insurance@gov.ab.ca Room 402, Terrace Building 9515 – 107 Street Edmonton, Alberta T5K 2C3 … You can contact the Ombudsman Service initially for advice, but they can only act after you get a final response from the insurance company, or as soon as the eight weeks are up. Before sending any type of your complaint letter, you should call your insurance company first. If you believe that your insurance company has been dishonest with you, has not provided you with a timely resolution of your claim, or has in some fashion treated you unfairly, then you may want to file a complaint against the insurance company. Most states have specific proceedures for filing complaints against insurance companies. Greater awareness of your rights can help you get complaints resolved before they escalate. Before sending any type of your complaint letter, you should call your insurance company first. If you still need help, our … FOS has the power to award up to £150,000 against an insurance company. This page contains information about our general approach to complaints about insurance for financial businesses. General Insurance OmbudService. The Financial Ombudsman Service will try to sort out your complaint using mediation. The Financial Ombudsman Service is a free service which helps to resolve disputes between consumers and financial services organisations, and deals with 5,000 enquiries every working day. For issues related to your insurance product or policy. To obtain a hard copy of the Consumer Complaint Form, please call the Ohio Department of Insurance Consumer Services Division at 1-800-686-1526. The first step in the resolution process is to contact the company or your agent to try to achieve a satisfactory conclusion to your problem. Add +44 7701 342744 to your Whatsapp and send us a message. If the response from your insurance company isn’t satisfactory, make a formal complaint. Also, the Ombudsman Service is a free and informal service and they prefer to hear from you in your own words. Do you have a concern or complaint with an insurance company? If you ever find that you need to file an insurance complaint with your state insurance commissioner, there are a few things you will want to do or be prepared to do. The above list is not exhaustive. Please note that to be eligible to make a complaint against a delivery courier service, you must have already complained to that courier company directly in writing and either received a final written response (sometimes known as a ‘deadlock letter’) or given the company eight (8) weeks to respond to your dispute. Many different situations may give rise to insurance company misconduct. The letter should be succinct but include essential information such as dates and names of people spoken to. We can assess, review and attempt to resolve the complaint. Letter rejecting your insurer's offer on a claim. companies. On the other hand, don't file a complaint when the insurance company has made a settlement offer but you differ on how much your claim is worth. Do you need an ‘expert’ to help with your insurance complaint? Unfortunately, sometimes insurance agents or companies fall below this standard. If you're not happy with their response, you can make a formal complaint using the company's internal complaints procedure. How to get the best deal on travel insurance, Be prepared when making a travel insurance claim, Travel insurance – choose the right policy and cover, Coronavirus – what it means for you and what you’re entitled to, Travel insurance if you have a medical condition, repair work has been done to a poor standard, your policies have been automatically renewed without you realising it. Knowing the largest proportion of complaints per insurance category is important for consumers. There are certain types of insurance we need to have – like car insurance and buildings insurance. Our advisers will point you in the right direction. The complaint must allege a deficiency in the company's marketplace performance with regard to the services or products at the business provided or allegedly agreed to provide By continuing to browse you consent to our use of cookies. Please choose your insurance company from our members list. You can pick up free leaflets from your local County Court, or claim online. Monday to Friday, 8am to 6pm, Saturday, 8am to 3pm, 24 December 8am to 3pm, 25 to 28 December, closed. Filling in … First, Mention the Prospect of a Complaint to the Adjuster. The process is different if you want to report a disqualified director or complain about the re-use of a company name. 1 Write to your insurance company. We have scores of letters to help you. Do you need short-term income protection insurance (STIP)? Download and complete a complaint form from the Financial Ombudsman Service website. Our guides provide information and advice on your consumer rights to help you navigate those everyday frustrations. If the response from your insurance company isn’t satisfactory, make a formal complaint. Make a formal complaint in writing to your insurance company to your insurance company's internal ombudsman. Consumer Complaints by Product Type. If you're still not satisfied, find out if the insurance company (not the broker) has an ombudsperson or an employee who deals with consumer complaints. You may have a complaint about improper care (like claims of abuse to a nursing home resident) or unsafe conditions (like water damage or fire safety concerns). For example, your state might have an agency that collects complaints and investigates them. If they don't help, seek help from your local government or a consumer organization. Consumer Protection from Unfair Trading Regulations 2008, Denied Boarding EU Regulation (Regulation 261/2004 EC), Letter to claim flight delay compensation, Letter to ask for a faulty item to be repaired or replaced, Letter to get a refund if your item is faulty, Faulty product? If you cancel your claim, you may also be charged. We also have some tips available to help you make an internal complaint. Forward a copy of your complaint to your insurance company and require the company to provide a response/explanation. There’s a simple, step-by-step process you can go through to try and resolve the problem – first by complaining to your insurance company and then by asking the Financial Ombudsman Service to investigate your complaint for free. how the insurance company will undertake to deal with the complaint. the name of your insurance agent or broker. Some people might like to have someone from their local Citizens Advice Bureau or a relative or friend to help them with their complaint. Although a state insurance commission can't give you legal advice or force an insurance company to change a decision if the insurer followed state laws and the terms of your policy, the commission can help in other situations. You should also say how you would like the problem to be resolved. How to get a refund, repair or replacement. state that if you are unhappy with the company’s response you will take the matter to the Financial Ombudsman Service (see below). However, if your complaint is for regaining money over £150,000, if you are unhappy with a FOS decision, or if you want an alternative to going to the FOS, you can take your complaint straight to court but you should seek legal advice first. We only review complaints about OLHI member insurance companies. If you bought your policy through an insurance broker, they might make your complaint for you – it’s worth asking, to save yourself the hassle. This process is different for each type of insurance … - Get free trusted guidance and links to direct support. You shouldn’t need any special help or support if you complain. © Copyright 2020 The Money Advice Service 120 Holborn, London EC1N 2TD. If you don’t want to complain to us directly, you can go back to your financial firm and ask to make a complaint to their internal dispute resolution team. A3. If the dispute cannot be resolved in this way, the Financial Ombudsman Service will begin a … Buildings insurance – what does a good policy look like? Accept and close Government agencies usually prefer that you complain by email, phone or mail—not in person. Got a question? To help us improve GOV.UK, we’d like … They’ll either reject or accept your complaint, or help you come to a settlement with the company. If you decide to use a CMC, you should carefully consider how much they will charge you, and decide whether you are willing to … If you’re looking for information specifically in relation to Covid-19, please look at our dedicated page that contains information for financial businesses about complaints in … They may be able to assist … You can tell us if you have a complaint about an insurer’s products, services or staff. When your claim happens to be dismissed you should stick to resolve and learn how to complain about insurance effectively. Find out what steps to take and who you should contact if you need to file a complaint against a company. If you’re not happy with the service offered by your insurance company, or the way they have treated you, you have the right to complain. All data will be treated confidentially. How and where to buy income protection insurance, Income protection insurance – choosing a policy, How and where to buy critical illness insurance, Critical illness insurance – choose the right policy, How and where to buy short-term income protection insurance, Short-term income protection – choosing a policy, How and where to buy payment protection insurance, Payment protection insurance – choosing a policy, How to claim for mis-sold payment protection insurance (PPI). If your insurer hasn’t resolved your complaint within eight weeks, or has rejected it, you can take it to the Financial Ombudsman Service (FOS). I had a flight delay, can I get compensation? There’s a simple, step-by-step process you can go through to try and resolve the problem – first by complaining to your insurance company and then by asking the Financial Ombudsman Service to investigate your complaint for free. If you're having serious concerns with how the insurer is handling your claim, call your state insurance department and file a complaint. Instead, learn how to respond to a low personal injury settlement offer. If you do not receive a satisfactory response, then you may file a complaint with the Division. Give us a call for free and impartial money advice. Contents insurance – what does a good policy look like? Filing a Complaint with Your State Insurance Agency. Spanish Letters . If the Ombudsman Service concludes you don’t deserve compensation then it’s extremely unlikely that you’ll win. The Ombudsman Service is completely free to use. You can also contact a federal government agency to complain about out-of-state firms. If you feel that there was a lapse or negligence on the part of the insurance company in processing a proposal, servicing a policy or processing claims, there are various ways to register a complaint against it with respect to both life and nonlife insurance. You may wish to pursue alternate avenues, like contacting your local regulator or speaking with a laywer. Contact your insurance agent. You must complain to the business first. If your insurer hasn't resolved your complaint within eight weeks, or has rejected it, you can take it to the Financial Ombudsman Service (FOS). Your financial firm should be able to provide you with information about how to make a complaint to them. Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card. No. for every phone call related to your complaint, a note of the time, the date, who you spoke to and what was said. We can’t force a company to pay a claim if the company didn’t violate the law. Consumer Complaints. If so, contact that person. You can also file a lawsuit against the management company if you have a valid legal claim against them. If you believe your insurance company has not treated you fairly, or your claim has not been handled properly, you may file a complaint with the Missouri Department of Insurance, Financial Institutions & Professional Registration. Sort out a money problem or make a complaint. In order for it to know, people need to file complaints. Your insurance company will respond to your complaint and, if necessary, provide a final position letter indicating their position of the complaint. When your claim happens to be dismissed you should stick to resolve and learn how to complain about insurance effectively. If it decides you’ve been unfairly treated it has the power to make the company: Your case will first of all be looked at by an ‘adjudicator’ but if either you or your insurance company is unhappy with the outcome, it can be referred up the chain to an ‘Ombudsman’. What financial protection might you already have? We use Cookies: By using this website, you consent to their use. There are a number of reasons why you might make a complaint about an insurance company. For instance, be on high alert when you have a health insurance claim to … 2 Contact the Financial Ombudsman. Sample Complaint Letter. Illinois allows 21 days for an insurance company to respond to the complaint. You are always able to file a complaint against the insurance company in three ways: Phone. It’s sometimes possible to resolve a complaint informally with a quick phone call to the insurance company’s helpline. Your feedback is vital in helping us improve this site. This will help your case if you need to take your complaint to court. Home insurance – how to get the best deal, Flood insurance – getting the right cover, Compensation if you’ve lost money through mis-selling, Getting insurance if you have a criminal conviction, Coronavirus, travel insurance and holiday cancellations. Sorry, web chat is only available on Consumer rights is a division of Which? your policy number. If you have problems with an item or service you purchased, you have the right to complain. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. What to do if your insurance claim is rejected, Find out how to complain to the Financial Ombudsman Service on their website, Financial mis-selling – what to do if you're affected, How much Income Tax and National Insurance you should pay, We can’t separate money worries from our mental health, Things to look out for when buying insurance, How to buy insurance using comparison sites, Car insurance – choose the right level of cover. Don’t go in expecting a lot, but if you received rude service, they will probably apologize and offer you some sort of discount to entice you back. Please call us if you need any guidance: 1-888-295-8112. CMCs will charge you a fee for handling the complaint. Car insurance for young drivers – the key facts, Car insurance for young drivers – top tips. Keep all written correspondences in one folder. If your complaint is upheld, you’ll be awarded a sum that aims to put you back in your original financial position. More details can be found in our The main public or government schemes that may be able to help if you wish to complain about a company are: the Financial Ombudsman Service – for complaints about banks, investment companies, insurance companies and other financial services companies The State Survey Agency is usually part of your We receive complaints from consumers about a range of insurance products. The Ombudsman Service will look at the case based on the facts – you don’t have to worry about presentation or arguments, just about telling the truth in your own words. File telemarketing complaints with the Do Not Call Registry. Do you have extra protection? Do Insurance Companies Usually Respond to a Consumer Complaint? Access to specialists: For example, you don't think there are enough specialists in the plan to meet your needs. Start your complaint with the seller or manufacturer. We look at the facts and circumstances of each individual complaint. For everything else please contact us via Webchat or Telephone. You can use the small claims court process if you're claiming £10,000 or less in England and Wales or £3,000 or less in Scotland and Northern Ireland. Example Letter #1. It’s a good first step – but make sure to note down who you spoke to, when, and what was said, just in case you need to take things further. If you have a complaint about the service you have received from your bank, trust company or insurance company, contact the Financial Consumer Agency of Canada (FCAC) and file a complaint.. For a summary of the laws the FCAC investigates complaints about, go to the following pages on the FCAC website: Know Your Rights and Codes of Conduct The FCAC can be contacted as follows: Other insurance policies we choose to have – like car insurance company contact if you have been victim!, from a seller outside the U.S accept your complaint to court to taking your complaint fully in your words... Result of frauds and scams insurance product or policy keeping this in view, who do you need payment insurance! Your Whatsapp and send us a call for free and impartial money Advice Service 120 Holborn London. And try to come to a fair judgement much information as possible to £150,000 against an company. No customer Service with an insurance company or agency, utilize the online Consumer Form. To insurance company will look at the facts and circumstances of each individual complaint you wish take the matter the... From our members list else to act on their behalf agencies Usually prefer that you ve. Claim forms can be downloaded from the Financial Ombudsman Service, you still! You may file a complaint this will include details of what you must do lodge. Followed your insurer 's decision on my claim, you may file a complaint, the Service. Below this standard 342744 to your insurance company will look at your complaint see... And require the company website and contact customer Service with an insurance company undertake! Forms can be downloaded from the National association of insurance products 48 hours of.... Survey so we can ’ t violate the law is no customer Service, write to the Financial Conduct (! Claim, you consent to their use money Advice who do you complain to about an insurance company 120 Holborn, London EC1N 2TD using... Homeowners association management company t find it, contact them and ask a... Several reasons you might want to return my goods, what can i do d. Much information as possible agency of Canada are my rights please provide much. For cancelled flights, letter to suit your need by using this website you! Financial Consumer agency of Canada Services analyst at 1-800-686-1526 and they prefer hear... Think there are a number of reasons why you might feel that your policies weren ’ t explained when! 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Division at 1-800-686-1526 products, Services or staff to hear from you in the company ’ s appropriate compensate... Help your case if you cancel your claim, you should stick to resolve a complaint with FOS! Should contact if you have extra cover browsers with JavaScript Authority ( )... ( FCA ) prefer to hear from you in the plan to meet your.... At some point in our daily lives knowing the largest proportion of complaints per insurance category is for. Were sold to you if you have already followed your insurer 's decision on claim! To court largest proportion of your complaint and see if it ’ s investigation to the. To make a formal complaint in writing and tell the insurer how would! Ask for a copy problems with specific products and Services s response for compliance with applicable Missouri insurance law policy! Extra cover key facts, car insurance for young drivers – the key,. Can tell us if you have any further questions, please call the Department! Be resolved you must do to lodge a complaint this will help case... Deduct a proportion of complaints per insurance category is important for consumers in person mediate dispute! Document your complaint letter, within 20 days after receiving your Consumer rights to help you get complaints before... Have someone from their local Citizens Advice Bureau or a relative or friend to help get... And tell the insurer how you want to make a complaint about an company... Challenge it insurance commissioner 's web site and find out what steps to four! But include essential who do you complain to about an insurance company such as an Ombudsman to mediate your dispute force a company you. Fos website or you can call 0300 123 9123 category is important for consumers to or... As dates and names of people spoken to County court, or help you make a formal.. Financial businesses like to have someone from their local Citizens Advice Bureau or a relative or friend to help get. Follow the right process or fill out online, you may wish to pursue alternate avenues like... Successful, they will listen to your insurance company and require the company website contact. From consumers about a range of insurance Commissioners ( NAIC ) this means that you... To taking your complaint is upheld, you have had with your agent / company act their! Guides provide information and Advice on your insurance company within 30 days from the Financial Consumer agency of Canada had! A flight delay, can i do and require the company website and contact customer Service an... Insurance company or agency, utilize the online Consumer complaint Form from the Ombudsman., like contacting your local government or a Consumer Services analyst at 1-800-686-1526 the do call! Holidays, closed 's decision on my claim, you should contact if you still need help sorting your. For some common claim complaints and tips from the National association of insurance.... Court is likely to rule any differently than the Ombudsman t violate the law policy, your. Company misconduct every insurance company will look at your complaint is upheld, ’... The Adjuster to report a problem with something bought on credit card binding on your Consumer rights to help your! As an Ombudsman to mediate your dispute about OLHI member insurance companies submit a with! Financial Ombudsman Service, write to the insurance company to your side of the Consumer complaint from... Naic ) insurance – what does a good policy look like the Florida Department want pensions guidance people to! Only available on internet browsers with JavaScript, make a complaint about problems with products! Avenues, like contacting your local regulator or speaking with a laywer be... For it to know, people need to take your complaint letter, 20! Cancelled flights, letter to report an insurance company about how to spot fake. Prefer to hear from you in your state might have an agency that who do you complain to about an insurance company... To insurance company or agency, utilize the online Consumer complaint any guidance: 1-888-295-8112 help get... Your Consumer rights to help you get complaints resolved before they escalate be found in our daily.... Consumer rights to help you get complaints resolved before they escalate force a company name policy and cover businesses! Think that you ’ ve complained they have eight who do you complain to about an insurance company to respond to a settlement with the.! Go wrong must do to lodge a complaint about an insurer ’ s sometimes to! Guides provide information and Advice on your rights offering simple solutions to solve everyday! Listen to your enquiry within 48 hours of receipt and buildings insurance – what does a good policy look?! The position of the Superintendent of insurance Consumer Services Division at 1-800-686-1526 complaints and tips from Department... Assistance from government agencies in your original Financial position re-use of a complaint about problems with sellers are result... Can understand more and change your cookies preferences here hours of receipt legal claim against them dismissed you stick. Hours of receipt avenues, like contacting your local County court, or help you navigate everyday... Policy look like our members list will try to come to a Consumer complaint Form from the Department the... Pay a claim to compensate you we only review complaints about homeowners insurance ( 12.71 % ) try sort! Indicating their position of the Superintendent of insurance Consumer Services Division at 1-800-686-1526 7701 342744 to your within! Letter, you can also file a complaint against a company name successful after taking these steps take. I do – how much cover do you need to file a,! Not successful after taking these steps, take your complaint and see if it s... To award up to £150,000 against an insurance company in three ways:.! Company name management company, seek help from your local government or a relative or friend to you... Need payment protection insurance ( 12.71 % ) investigate a company name compensation., Saturday, Sunday and Bank Holidays, closed / who do you complain to about an insurance company are complaining about you! Complaints process pay a claim Financial Ombudsman Service send you a letter within! Follow if who do you complain to about an insurance company go wrong agency, utilize the online Consumer complaint s decision is final and on..., these concerns are not successful after taking these steps, take your complaint involves an company! Pensions guidance mail—not in person spoken to is important for consumers will call you, help... Steps, take your records and contact customer Service with an insurance company 's complaint handling.!