We have stayed the the Riu Palace Pacifico and Riu Vallart in Jr suites. The check in was swift, with welcome drinks in the bar. Was heading back again in April but Covid put a stop to that. I went back down to the front desk and the lady told me it should be fixed in an hr and if not come back to the front desk. Maybe I will try one of the palace locations but definitely never another regular RUI. The charm of Mazatlan is nearby, with world-class fishing, fantastic golf courses, and excellent dining. I am not sure if it is because the resort has so many children. Lots of chairs every where. You may qualify for exclusive perks and savings at our top group-friendly resorts! This is my preference and as a guess it should be respected.The issue was fixed upon getting back to my room after dinner but I do not agree with the fact that my room with entered without my permission and/or me being there. Hotel Riu Emerald Bay, Mazatlan Picture: family room - Check out Tripadvisor members' 13,186 candid photos and videos. Hotel Riu Emerald Bay, Mazatlan Picture: Family room- floor 11 - Check out Tripadvisor members' 13,294 candid photos and videos of Hotel Riu Emerald Bay Book the Hotel RIU EMERALD BAY in Mazatlán book now at HOTEL INFO and save!! I stopped at the front desk to let them know about the brown water. I basically was told at the front desk that the room I reserved was not in ocean view room. With stunning views and sprawling golden beaches, a freshwater pool, sun terrace, sauna, jacuzzi, gym, and full-service spa, the opportunities for relaxation are endless. I was not greeted or given water for an additional 10 minutes. Welcome to Riu Emerald Bay - All Inclusive 24 hours Riu Emerald Bay - All Inclusive - Mazatlan, Mexico. She said she was going to send someone to my Room to look at it. I opted to go. Yes, free parking is available to guests. Enjoy free breakfast, free WiFi, and free parking. Riu Emerald Bay Hotel Rooms. If you go and see any of our staff please tell them the redheads sent you and say hello! Also lastly I think that it is not a good look to have cheap light colored hotel towels. Would not recommend this place to any one and if you do go request one of the newer rooms. This Riu Resort is beachfront and about 7.5 miles from charming downtown Mazatlan. Are there any historical sites close to Hotel Riu Emerald Bay? We chose well. Riu Emerald Bay. Many travelers enjoy visiting Angela Peralta Theater (Teatro Angela Peralta) (8.2 miles). Now customer service wise, that's a different story. Room rates include meals and beverages at onsite restaurants and bars. Dego worked the front desk. Hotel Riu Emerald Bay, Mazatlan Picture: Upgraded Honeymoon Room - Check out Tripadvisor members' 13,133 candid photos and videos. We will be sure to pass on your wonderful words to our outstanding team. View deals for Riu Emerald Bay All Inclusive, including fully refundable rates with free cancellation. Does Hotel Riu Emerald Bay offer any business services? Popular attractions Witches Beach and Cerritos Beach are located nearby. Upon initial look at the beach front room it looked fine, the décor did not look that outdated. I used bottled water to brush my teeth and decided to head to the pool. Stay at this 3.5-star beach property in Mazatlan. Not an issue finding beach chairs, still some reserving which isnt allowed. For lovers of gastronomy, we offer live cooking stations at our main restaurant as well as Asian, Mexican and Italian specialty restaurants, 7 bars. Heading here at the end of January. Very cute! Popular attractions Witches Beach and Cerritos Beach are located nearby. Kindly for your wonderful review about secret offers and sales when you sign up to the Mexican restaurant, I... 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